Feasts & Treats, operated by Univatrix Tech (registered in South Africa), is committed to protecting the privacy of UK-based users in accordance with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, Privacy and Electronic Communications Regulations (PECR), and where applicable, Standard Contractual Clauses (SCCs).

Lawful Basis and Purpose of Data Collection

1. We collect personal data to:

   • Provide our services
   • Process and fulfil orders
   • Communicate with users
   • Meet legal and regulatory obligations
   • Improve and develop our platform
   

   Our legal bases include:

   • Consent
   • Contractual necessity
   • Compliance with legal obligations
   • Legitimate interests (e.g., analytics, security, platform improvement)
   
   

2. Personal Data We Collect

   For Consumers:

   • First name
   • Surname
   • Date of birth
   • Suburb
   • Email address
   • Mobile number
   • Order history
   • Login credentials

   For Service Providers:

   • Full name
   • ID number / date of birth
   • Email address
   • Contact numbers
   • Company name
   • Business address
   • Suburb
   • Province
   • Country
   • Website and social media links (Instagram, Facebook, WhatsApp)
   • Food safety certificates
   • Service areas and offerings
   • Emergency contact details (name and phone number)
   • Products (titles, descriptions, pricing, and images)

   Should your personal data change or need correction, you can update it within your account settings. Data is retained for as long as your account is active, or as needed for legal, operational, or service purposes, unless you request erasure.

3. Cookies

   We use cookies to:
   • Improve website performance
   • Understand user preferences
   • Deliver a tailored browsing experience
   
   You will be prompted to consent to cookie use when visiting the website. Cookie settings can be changed via your browser preferences.

4. Automatically Collected Data

   We may automatically collect:
   • Log data (usage times, device type, IP address)
   • Browser and operating system type
   • Geolocation data (e.g., GPS, nearby networks)
   • Referrals from social media platforms or third parties

5. International Transfers & Standard Contractual Clauses (SCCs)

   Your personal data is processed and stored in South Africa. To protect your information, we use UK-approved Standard Contractual Clauses (SCCs), which include:
   • Encryption and secure storage
   • Access controls and confidentiality agreements
   • Regular data protection impact assessments
   
   You may request a copy of these safeguards by contacting support@feastsntreats.co.za.

6. Sharing of Personal Data

   We may share your information with:
   • Delivery service providers to fulfil your orders
   • Technology providers who help operate our platform
   • Analytics and fraud prevention services
   • Law enforcement or regulatory authorities when legally required
   
   We do not sell your personal data under any circumstances.

7. Your Rights Under UK GDPR

   You have the right to:
   • Access your personal data
   • Correct any inaccurate or incomplete data
   • Request deletion of your data (“right to be forgotten”)
   • Object to or restrict how we process your data
   • Withdraw your consent at any time
   • Request data portability (to receive your data in a machine-readable format)
   • Lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk

8. Data Retention

   We retain your data only as long as:
   • Your account is active
   • It is required to deliver services
   • It is needed to comply with legal or tax obligations
   • It is necessary to resolve disputes or enforce agreements
   
   You may request data deletion at any time by contacting us.

9. Data Security

   We implement:
   • Secure servers and encrypted transmission of data
   • Physical, technical, and administrative safeguards
   • Access control procedures and staff confidentiality agreements
   • Data breach detection and response protocols
   • Regular security reviews and updates

10. Children

    Users under 18 must have parental or guardian consent to use our platform.
    We do not knowingly collect or process data from children under the age of 13.

11. Contact Information

    If you have any questions or wish to exercise your rights, please contact us at:
    
    Email: support@feastsntreats.co.za
    Business Name: Univatrix Tech
    Registered in: South Africa